Privacy Notice

This Privacy Notice provides details of the personal data we collect from you, what we do with it, how you might access it and who it might be shared with.

Our Contact Information (Data Controller)

Debere Limited
Swallow House
Parsons Road
Washington
Tyne and Wear
NE37 1EZ
United Kingdom

Telephone: (0191) 4186920
Email: clairemiller@debere-ne.co.uk

What we do with your personal data

We process personal data only for the purpose for which it is collected. The purpose is dependent on whether you use only our website, or additionally, our services. If you use our services you are required to register and we collect your personal data. We use this personal data for the provision of the service or the performance of the contract.

We may use your personal data for other similar purposes, including marketing and communications, but this will only occur where we have your consent or another legal justification.

Processing purposes – Clients

• Communications, marketing and intelligence
• Client support
• Debt management
• Fraud detection and prevention
• Identity verification
• Legal and regulatory compliance
• Industry specific regulation, standards and intelligence
• Information, system, network and cyber security
• Service delivery

Legal bases include consent, contractual obligations, legal obligations, and protection of vital interests. Retention periods generally apply until the engagement is completed or until applicable legal or tax retention periods expire.

Organisation Administration

• Organisation administration and management
• Budget management
• Archiving
• Business operations and due diligence
• Contact management

Processing is carried out based on contractual obligations, legal obligations or consent. Retention periods apply until contract completion or applicable statutory retention periods expire.

Visitors

For website visitors we process personal data for the following purposes:

• Site management and security
• Information, system, network and cyber security

Legal basis: consent. Retention period: until service completion or until consent is withdrawn.

Suppliers

• Supplier management

Legal basis: consent. Retention period: until consent is withdrawn.

Consultants

• Customer support
• Debt management
• Budget management

Legal basis: contract with the data subject. Retention period: until service completion or consent withdrawal.

Governing Body

• Industry specific regulation, standards and intelligence

Legal basis: compliance with legal obligations. Retention period: until service completion.

Contractors

• Customer support
• Identity verification

Legal basis: contract with the data subject. Retention period: until contract completion.

What personal data do we collect?

The personal data we collect depends on whether you just visit our website or use our services.

If you visit our website, you do not need to provide personal data. However, your browser automatically transmits some information including:

• Date and time of page access
• Browser type and settings
• Operating system
• Referring website
• Data transferred
• Access status
• IP address

If you use our services, personal data may be required to fulfil contractual obligations between you and our organisation.

We may collect:

• Banking details
• Confidential correspondence
• Credit history
• Email and social network information
• Financial details
• Identification numbers
• Location information
• Name
• Photographs and identifiers
• Telephone contact details
• Family information

Who might we share your personal data with?

To maintain and improve our services, your personal data may be shared with service providers, other controllers, or public authorities.

We may be required to disclose personal data in response to requests from courts, police services or regulatory bodies. Where possible we will consult with you before disclosure and only provide the minimum necessary information.

Example organisation we may share data with:

• HM Revenue & Customs (United Kingdom)

How do we look after personal data?

We limit personal data collection to what is necessary for the purposes described above. We restrict, secure and control all information assets against unauthorised access, damage, loss or destruction.

Personal data is retained only for as long as necessary to fulfil the purposes described or as required by law. Where personal data is retained for historical or statistical purposes we ensure it cannot be used further.

How can you access your personal data?

You have the right to request access to any personal data we hold about you.

If information is incorrect you may request that it be corrected. If we are improperly using your information you may request that we stop using it or delete it completely.

Requests can be made via our company website.

Where consent has previously been provided for processing, you may also request that we transfer your personal data to another service provider or directly to yourself.

You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

Supervisory Authority

You have the right to lodge a complaint with the relevant supervisory authority:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Email: international.team@ico.org.uk
Telephone: +44 1625 545 745
Website: www.ico.org.uk